This policy explains what information Derstine’s Foodservice collects when you visit www.derstines.com, why we collect it, who we share it with, and what choices you have. In this policy we call ourselves Derstine’s, we, us or our.
It covers this website only. It does not cover information you give us offline, by phone, or through any other company’s website. Where our site links out to a service run by someone else, that company has its own privacy policy and we have no control over it.
Effective date: August 12, 2026
Your Consent and How We Use Tracking Technologies
The first time you visit our website, a banner appears asking whether you are willing to accept cookies and similar tracking technologies. You can accept them or reject them.
Until you make that choice, no analytics or other non-essential tracking runs on your visit, and nothing about you is sent to a third party. The only things that load beforehand are the parts of the site needed to display pages, keep the site secure, protect our forms from abuse, run the shop, and remember the answer you give us.
You can change your mind at any time using the privacy settings link in the footer of every page.
Rejecting cookies does not stop you from using the site, browsing products, or contacting us.
Children’s Privacy
Our website is intended for businesses and for adults. We comply with the Children’s Online Privacy Protection Act of 1998, known as COPPA, and we do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it. If you believe a child has given us personal information, please contact us using the details at the end of this policy.
We do not sell or share the personal information of anyone under 16.
What We Collect
Personal information means anything that identifies you, relates to you, or could reasonably be connected to you or your household.
Information you give us
- Your name, business name, job title, email address, phone number and mailing address.
- Billing and delivery details you enter when placing an order or requesting a quote, including address, city, state, postcode, country and contact phone number.
- Account details if you create a customer account, including your username, password and the history of orders or quotes associated with that account.
- The products you view, add to your cart, or request pricing on.
- Whatever you write to us through our contact, vendor, feedback or quote forms, or by email.
Information we collect automatically
- Your IP address, browser, operating system, device type, the site that referred you, the pages you view, the links you click, and the dates and times you visit.
- A rough idea of where you are, worked out from your IP address. We do not collect precise GPS location from website visitors.
- Information needed to keep your shopping cart and your logged in session working while you move around the site.
Why We Use It
- To process and fulfil the orders and quote requests you place with us.
- To create and manage your customer account.
- To answer your questions and respond to enquiries from customers and prospective vendors.
- To run, maintain and improve the website and the services we offer.
- To send you information about our products and services where you have asked to hear from us.
- To understand how people use the site so we can make it work better.
- To detect and prevent fraud, spam, security incidents and other misuse.
- To meet our legal, tax and accounting obligations, and to establish or defend legal claims.
We do not use sensitive personal information to work out characteristics about you, and we do not use or disclose it beyond what the law allows.
Cookies, Pixels, Web Beacons and IP Addresses
A cookie is a small text file a website saves on your device. Pixels, web beacons and clear GIFs are small pieces of code inside a page or an email that record that it was opened. We refer to all of these as tracking technologies.
Strictly necessary
These make the site work and keep it secure. They run at all times and cannot be switched off. They include our website firewall, our page caching system, the cookies that keep your shopping cart and login session working, the protection that stops automated abuse of our forms, and the cookie that remembers your consent choice.
Analytics
These tell us how people find the site, which pages they read, and where they run into trouble. They do not run until you accept them.
Marketing
These cover content and services provided by other companies that may recognise you across sites. They do not run until you accept them.
You can also block or delete cookies in your browser settings. That is separate from the choice you make on our banner, and blocking strictly necessary cookies may stop parts of the site, including the shop, from working properly.
Who Receives Information From This Website
The companies below may receive information about your visit, including your IP address and the pages you view. Apart from those marked strictly necessary, none of them are allowed to load until you have accepted the relevant category.
| Service | Provider | What it does | Category |
|---|---|---|---|
| Google Analytics 4 | Google LLC | Measures traffic and how visitors use the site | Analytics |
| Adobe Acrobat Sign | Adobe Inc. | Handles the new customer account application and signature | Marketing |
| Google reCAPTCHA | Google LLC | Stops automated spam and abuse of our forms | Strictly necessary |
| WooCommerce | Automattic Inc. | Runs the online catalogue, cart and checkout | Strictly necessary |
| WPForms and Formidable Forms | Awesome Motive / Strategy11 | Process contact, vendor, feedback and quote form submissions | Strictly necessary |
| All-In-One Security | Updraft WP Software | Website firewall and protection against attacks | Strictly necessary |
| WP Super Cache | Automattic Inc. | Page caching so the site loads quickly | Strictly necessary |
Typefaces used in the site design are served from our own servers rather than loaded from an outside font provider.
Services you are sent to from our site
Some things happen on another company’s website rather than ours. When you follow one of these links, you leave our site and that company’s privacy policy applies to whatever you do there:
- Adobe Acrobat Sign, when you apply to become a new customer and provide a signature.
- Paycom, when you apply for a job through our careers page. All job applications are handled by Paycom and we do not collect application details on this website.
To see how Google handles data from sites that use its services, visit policies.google.com/technologies/partner-sites
To opt out of Google Analytics on every website you visit, install Google’s opt-out browser add-on at tools.google.com/dlpage/gaoptout
Google Analytics
We use Google Analytics to understand how visitors use our site. It records things like which pages you open, how long you stay, which site sent you to us, and a shortened version of your IP address.
Google Analytics does not load until you have accepted analytics on our banner. Until then no analytics script runs and no data is sent to Google.
We have turned on IP anonymization in Google Analytics. We do not allow Google to combine what it collects here with other data for its own purposes.
Advertising and Remarketing
We do not currently run advertising pixels or remarketing technologies on this website. If we add them in future, they will be blocked until you accept marketing on our consent banner, and this policy will be updated to describe them.
You can opt out of interest based advertising from participating companies at optout.aboutads.info or optout.networkadvertising.org
Your California Privacy Rights
This section is for people who live in California. It is required by the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act, together the CCPA.
What we collect and who we give it to
In the twelve months before the date at the top of this policy, we collected these categories of personal information, using the CCPA’s own labels:
- Identifiers, such as your name, postal address, email address, phone number and IP address.
- Information covered by California’s customer records law, such as your name, address and phone number.
- Commercial information, meaning records of products viewed, orders placed and quotes requested.
- Internet activity, meaning how you moved around our website and what you interacted with.
- Geolocation data, limited to the approximate area worked out from your IP address.
We get this information directly from you, automatically from your device as you browse, and from the analytics provider named above.
We pass it to the service providers listed in this policy, which include our website host, our analytics provider, our form and email providers, and our professional advisors. They may only use it to do that work for us. We may also hand over information where the law requires it, or where we need to protect our legal rights.
Selling and sharing
Derstine’s does not sell personal information for money. That said, the CCPA defines selling and sharing very broadly, and using third party analytics cookies can count as a sale or a share under those definitions even when no money changes hands.
Because none of those technologies run on our site unless you accept them first, and because you can withdraw that acceptance whenever you like, you are able to prevent any sale or sharing before it happens.
Do Not Sell or Share My Personal Information
You have the right to opt out of the sale or sharing of your personal information. You can do that in any of these ways:
- Choose Deny on the banner that appears when you first arrive.
- Use the privacy settings link in the footer of any page, at any time, to withdraw consent you have already given.
- Turn on a Global Privacy Control signal in your browser. We pick that up automatically, as described below.
- Contact us using the details at the end of this policy.
What you can ask us to do
Subject to a few exceptions in the law, if you live in California you can ask us to:
- Tell you what personal information we hold about you, where it came from, why we collected it, and who we gave it to.
- Give you a copy of the specific information we hold about you.
- Delete the information we collected from you.
- Correct anything that is wrong.
- Stop selling or sharing your information.
- Limit how we use and disclose sensitive personal information.
We will never treat you differently or refuse you service because you exercised any of these rights.
How to make a request
Email us at IT@derstines.com or call 215-257-2700. We need to confirm who you are before we can respond, which usually means asking you to verify details we already hold. We will reply within 45 days, and we will tell you if we need another 45.
Someone else can make a request for you. We may ask them to prove they are authorized to act on your behalf, and we may ask you to confirm your identity with us directly.
California Invasion of Privacy Act
The California Invasion of Privacy Act, known as CIPA, limits the recording or interception of communications without everyone’s consent. Some website technologies, including analytics scripts, advertising pixels, session recording tools and chat widgets, can be seen as recording your interactions with a site.
So that there is no confusion about what we do:
- We do not use session recording, session replay, keystroke logging, mouse tracking or heat mapping on this website.
- We do not run a live chat feature on this website.
- The analytics we use are listed in this policy, and they do not run before you give consent.
- When you choose Accept, you are consenting to the technologies in the categories you accepted, including sending information about your visit to the companies named above.
If you would rather not, choose Deny. You can carry on using the site, and the technologies you turned down will not run.
Do Not Track and Global Privacy Control
Some browsers have a Do Not Track setting. The industry never agreed on what websites should do when they see it, so we do not respond to it.
We do respond to Global Privacy Control, usually shortened to GPC. GPC is a browser setting or extension that tells every site you visit that you want to opt out of the sale and sharing of your information. When we detect it, we treat it as a valid opt-out for that browser and device, and non-essential tracking will not run. There is more information at globalprivacycontrol.org
Privacy Rights in Other States
People in Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah and Virginia have rights under their own state laws that are broadly similar to the California rights above. In most cases these include the right to see, correct and delete your information, to obtain a copy of it, and to opt out of targeted advertising and the sale of your information.
If you live in one of these states, contact us using the details at the end of this policy and tell us which state you are in. If we turn your request down, you may have the right to appeal, and we will explain how to do that in our reply.
Marketing Emails
If you receive marketing email from us and no longer want it, click the unsubscribe link in any message or contact us and we will take you off the list. We may still need to send you messages about an order you have placed or a service you have specifically asked for.
How Long We Keep Information
We keep personal information for as long as we need it for the reason we collected it, and after that for as long as we must for tax, accounting and legal record keeping, or to deal with a legal claim. Order and account records are kept for as long as you hold an account with us and for the period afterwards that our record keeping obligations require. When information is no longer needed for any of those purposes, we delete it or remove anything that could identify you.
If you would like to know how long we hold a particular type of information, contact us using the details at the end of this policy and we will tell you.
How We Protect Information
We use reasonable administrative, technical and physical safeguards to protect the information we hold from loss, misuse and unauthorized access. The site runs over an encrypted connection and sits behind a web application firewall.
No system is completely secure, and we cannot promise that information sent over the internet will always be safe. If you hold an account with us, please choose a strong password and keep it to yourself.
Links to Other Sites
Our site links to websites run by other companies, including our customer application, careers and online ordering services. We do not control those sites and we are not responsible for what they do with your information. It is worth reading the privacy policy of any site you reach through a link from ours.
Visitors Outside the United States
We run this website from the United States and it is intended for people here. If you visit from another country, your information will be sent to and stored in the United States, where privacy laws may differ from those you are used to. By using the site you agree to that.
Who We Share Information With
We do not sell your personal information for money. We do pass it on in these situations:
- To service providers who do work for us, such as website hosting, analytics, email delivery, form processing and order fulfilment. They may only use it to do that work.
- To companies in our group, including EZ3PL, Inc., where that is needed for the purposes described here.
- To carriers and logistics partners, where needed to deliver an order to you.
- Where the law, a court order or a subpoena requires it, or where we believe we need to in order to protect our rights or someone’s safety.
- If our business is sold, merged or refinanced, in which case personal information may be part of what transfers.
Seeing and Correcting Your Information
If you hold a customer account you can sign in to review and update much of your information directly. Otherwise, or if you want information deleted, contact us using the details below and we will handle it as described in this policy.
Changes to This Policy
We update this policy from time to time as our practices change or the law changes. When we do, we will update the effective date at the top. If the change is a significant one, we will say so more prominently on the site.
Contact Us
If you have a question about this policy, about how we handle your information, or you want to exercise any of the rights above, get in touch:
Derstine’s Foodservice
3245 State Road, Sellersville, PA 18960
Phone: 215-257-2700
Privacy requests: IT@derstines.com
